Privacy Policy

1. Information We Collect

We collect personal information that you provide to us directly, and limited technical information generated by your use of the Site:

• Contact and inquiry information — your name, email address, phone number, company name, and the content of your message when you submit a contact form, request a quote, or email us.
• Project information — details you choose to share about your facility or lighting project, such as inputs entered into the photometric estimator, when you send them to us with an inquiry.
• Technical information — IP address, browser type, device type, pages visited, and similar usage data collected through server logs and analytics.

2. How We Use Your Information

We use personal information to respond to your inquiries and quote requests, provide and improve our products and services, operate, secure, and improve the Site, and comply with our legal obligations. Where required by law, we will request your consent before using your information for any other purpose, such as sending marketing communications.

3. Cookies and Analytics

The Site uses cookies and similar technologies that are necessary for it to function, and may use analytics tools to understand how visitors use the Site so we can improve it. Analytics data is used in aggregate form. You can control or delete cookies through your browser settings; disabling cookies may affect some Site functionality.

4. Sharing of Information

We do not sell or rent your personal information. We share it only with:

• Service providers that host the Site, deliver email, or provide analytics on our behalf, under obligations of confidentiality.
• Manufacturers or distribution partners, when necessary to fulfill your specific quote or product inquiry and only to the extent required.
• Public authorities, when required by law or to protect our legal rights.

5. Storage and International Transfers

Your information may be stored and processed on servers located outside of your province or outside of Canada, including in the United States, where it may be subject to the laws of those jurisdictions. We take contractual and technical measures to ensure that information transferred to service providers receives a comparable level of protection.

6. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to maintain our business records, and to comply with legal requirements. When the information is no longer required, it is securely deleted or anonymized.

7. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including encryption in transit and access controls. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, use, or disclosure.

8. Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you, to request the correction of inaccurate information, to withdraw your consent to its use, and to request its deletion. Quebec residents also have the right to request the cessation of dissemination of their personal information and to be informed of decisions based exclusively on automated processing.

To exercise any of these rights, contact our privacy officer using the information below. We will respond within the time limits prescribed by law. You may also file a complaint with the Office of the Privacy Commissioner of Canada or, in Quebec, with the Commission d'accès à l'information.

9. Children

The Site is intended for a professional audience and is not directed at children under 14. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Material changes will be highlighted on the Site where appropriate.

11. Contact

For any question about this policy or to exercise your privacy rights, contact the person responsible for the protection of personal information at LEDEX: info@ledex.ca, or by phone at (438) 230-1010.